Exchange and Return General Guidelines

(1)  To qualify for an exchange or return the following apply:

• Provide the original receipt.
• All returned or exchanged items must be in new condition, in their original box, and must include all packaging materials, blank warranty card, manuals, and all accessories.
• Video Cameras must show less than 120 minutes of use.
• Digital Cameras with shutter counters must show less than 200 exposures.
• Return or exchange is made within 30 calendar days of purchase.
• The item for return or exchange is sent to the originating shipping address.
• If you paid with a credit card, your refund will be credited to the same credit card. Please allow 7-10 days for the credit to appear on your credit card account.
• If you paid with a check, we will issue a refund check, mailed after 10 business days from the deposit date of your check or 10 business days from the date of your return.

(2)  No Exchange or returns are permitted on the following:

• All consumables items such as film, photo paper, all moisture, heat, x-rays, magnetic and other light sensitive materials, tapes, paper, seamless paper, bulbs, batteries, chemistry, filters, video dv and mini dv tapes, digital software, and digital printers.
• Canvas backgrounds
• Open blister packaged items
• Open Apple brand products
• Any open CD, DVD, computer software, memory cards, and ink cartridges.
• Any Special Order merchandise.
• Any computers modified or built to customer specifications.
• Samy's Camera gift cards may be used for merchandise only and cannot be redeemed for cash, except where the cash value or balance is less than $10.00
• Labor, delivery and/or completed installation services.
• Items that have been damaged through customer use or abuse.

(3) Defective merchandise exchange:

• Defective merchandise can be exchanged within 30 days of purchase as long as you have the original packaging and warranty card and the warranty card has not been filled out. If you do not have the original packaging or have already filled out the warranty card, you will need to send the defective item to the manufacturer.

(4) Refund of promotional items and bundles are subject to the following:

• Samy's Camera sometimes offers promotional items and savings with a purchase or extra savings on a bundle of items when they are purchased together.
• When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you purchase a camera and get a free camera case and memory valued at $40, the value of $40 will be subtracted from your return.
• When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund. This occasionally results in additional funds being owed to Samy's Camera. For instance, if you receive $200 in savings when you purchase a laptop and a printer together and you return either item, the $200 amount will be subtracted from your refund.

If conditions are not met, Samy's Camera reserves the right to refuse the return or charge a restocking fee up to 15%.