It is recommended that you have the "cookies" in your browser software turned ON . To check if your "cookies" are enabled, in current versions of Internet Explorer you can click on Tools --> Internet Options --> Security or Privacy (depending on what version you have). Please reset the custom settings to "Medium" or change the "Allow cookies" to "enable".

Please also try logging out of your account by clicking on the "Log Out" button on the upper right hand corner of the Samys.com Home Page. Then quit your browser and open it again to log in again freshly. This should help reset your access privileges.

Samys.com is designed for visitors using the Internet Explorer Version 6.0 or higher. (Samys.com does not support (though our site will probably work with) Netscape, Opera, or other browsers.)

To check what version of Internet Explorer you are using click on Help --> About Internet Explorer. If you find that you need to update your Internet Explorer software, you can download a newer version (free) by visiting Microsoft's web site here. For help on enabling cookies in other browsers, please refer to the help section of that browser.

AOL Users: You need AOL 8.0 or above. We recommend upgrading to AOL 9.0. If you need to update your AOL software, you can download a newer version (free) by visiting AOL's web site here.

If you are still experiencing difficulty with the site, please contact us with a detailed description of the problem so we may further assist you.