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Samy's Camera Stores - SALES and RENTALS We now offer 3 ways to shop!
In accordance with Los Angeles County health officials' requirement that everyone wear face coverings when leaving their home to slow the spread of the coronavirus, Samy's Camera requires face coverings for all customers, employees and staff. We appreciate your observance of this requirement. |
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Los Angeles Store & Rentals Orange County Store & Rentals Pasadena Store & Rentals San Francisco Store Rentals Only Playa Vista Rentals Only Samy's DV&Edit | |
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CURBSIDE PICKUP: 1. Call your store 1st to place your order 2. Drive to our location 3. Call us to let us know you have arrived 4. Pop your trunk! 5. We'll be out to deliver your purchase 6. Go home and enjoy your new item! |
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What are you doing to make sure I'm safe when I visit curbside?Contactless Curbside Pickup is set up so customers shouldn't have to get out of their vehicles. Employees sanitize their hands inside the store after each customer interaction. When approaching your vehicle, employees will keep a safe distance and will not ask you to hand over an ID or your phone/order number. Employees will either verbally ask for information or look at it from a distance. When they return to your vehicle with your item, employees will place the order in your trunk or backseat (or a safe distance away if you are not in a vehicle). To keep this process smooth, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you'd like associates to load your product. If you must exit the vehicle to open a back window or trunk, please do so before an employee has approached your vehicle. What if I don't have a car? Can I still pick up an order at curbside, and where should I go?Yes. Curbside Pickup also supports pedestrians and cyclists. When you arrive at the store, give us a call, describe what you're wearing and where you're standing, and an employee will be with you shortly. If you are not in a car, please be considerate of social distancing standards by keeping 6 feet between yourself and the employee. Will an employee ask for my ID, receipt or credit card?Employees will ask for proof of identity using numerous methods. Please have your ID and credit card with you. Can I drive up to the curb, or do I need to park and wait?This will vary by store. When you arrive, look for signage with instructions. Park in a designated space for curbside pickup, or at the curb if spots are not marked or available. Can I show up any time or do I need to make an appointment?We do not take appointments. Our offerings have been designed to allow the customer to arrive when it's most convenient for them. Can I talk to someone at Samy's about how to use or set up my product while at curbside?To keep employees and our customers safe, our employees will not be able to show you how to use your device while at curbside. Please call 310-591-2240 with any questions you might have. Will employees carry my heavy item into the car or am I expected to help?For larger items, our employees will work together to load the item in your vehicle. We may ask you to adjust seats to make more room in the back seat or trunk. Otherwise, please remain in your vehicle to maintain social distancing standards. To ensure the pickup process goes smoothly, please prepare your vehicle ahead of time by moving car seats forward, folding back seats down, and moving personal items out of the area where you'd like employees to load your product. Will my return window be extended so I can avoid going to the store to drop it off?Based on the safety for both our customers and employees, we are not accepting returns of purchased products at our stores at this time. We have however extended our standard return period through July 1, 2020, and will accept returns again at our stores once the LA County Health Department has allowed us to reopen for in-store customer access. All other terms and conditions of the Samy's Camera Terms & Conditions apply. How do I place my order for Rentals?Call your local location or email the order in with an estimated time of pickup. Los Angeles Pasadena Santa Ana Playa Vista Rentals San Francisco Rentals How do I pick up and return my rental equipment?We will follow up with an email or phone call to confirm. When you pull up curbside give the Rental Dept. a call to let us know you are ready for curbside pickup or drop off. After it has been checked in we will charge your credit card the rental amount and email the you a closed paid contract. How are we keeping the rental equipment clean and safe for our customers?Rental equipment is thoroughly cleaned tested and disinfected before every rental to ensure the safety of our customers and employees Will my return window be extended so I can avoid going to the store to drop it off?Based on the safety for both our customers and employees, we are not accepting returns of purchased products at our stores at this time. We have however extended our standard return period through July 1, 2020, and will accept returns again at our stores once the LA County Health Department has allowed us to reopen for in-store customer access. All other terms and conditions of the Samy's Camera Terms & Conditions apply. | |
